Returns

RETURNS

Returns Policy: Your rights to return goods are protected under the EU Distance Selling Directive

Should you wish to return any goods please download our RETURNS FORM, fill it in and return it along with the items you wish to return to:

The Hockey Centre RETURNS
Unit 3 Galileo Business Centre
20 Send Road
Send
Surrey
GU23 7ER
United Kingdom

-RETURNS FORM DOWNLOAD 

 

Please fill out the above form listing the item(s) you wish to return/exchange and indicate what action you would prefer on the form. Within 3 working days of receiving the goods we aim to have processed your refund. Please note that refunds can only be processed on the original payment method. We may need to contact you if there are any issues so please include all contact details on the returns form.

Postage is non-refundable and we do advise that all goods that are returned are sent by Recorded / Registered post. We cannot replace or credit any goods that we do not receive back and cannot be shown to have been received.  

Should you decide to return goods ordered, you may be charged 10% of the items value for restocking.

Items bought within a sale or special offer are non-refundable.

 

BESPOKE/ CUSTOMISED PRODUCT RETURN 

Unfortunately any item of clothing that has been customised (I.e player name/nickname/surname, number and any other form of personalization) cannot be returned. Customised products cannot be re-sold so ensure when ordering that the size, colour and type of garment is correct. 

 

FAULTY ITEMS 

In the majority of such cases, once we receive the item(s) we will forward the item(s) to the relevant manufacturer for inspection. Please note manufacturers can quote up to 28 days for repair of goods but we will keep you informed of its progress.  If a product is repairable, it will be repaired and not replaced. If the item is not repairable, we can replace it , or offer a suitable alternative if this is not possible.

**Please be aware - that any previous season or 'special offer' hockey products returned are unable to be replaced with the current seasons model. A refund or suitable replacement will be offered instead.

 

HOCKEY STICK RETURNS

Sticks do occasionally suffer from manufacturing faults. These are often easily identified and become apparent within a short period of use. Sticks which suffer from these faults can be returned and will be replaced or refunded at the stick manufacturer’s discretion. We do NOT accept returns of any hockey sticks older than 6 months, EVEN if you have bought at the end of the season or have been injured for a long period of time and not played.

Owing to modern playing surfaces and the nature of the game, sticks do suffer from significant wear. Wear to the head, damage caused by stick contact, paint damage, rattles and vibrations are just some bi-products of a stick’s use which do not constitute a fault. Manufacturer’s warranties also do not cover damage to the edge of sticks caused by reverse stick hitting. If you wish to discuss potential faults before returning items, please feel free to get in touch.

Some suppliers will request a receipt or a form of proof of purchase when a stick is returned. Therefore as always we strongly recommend you retain your receipt or order confirmation so that an exact age of the product can be established. 

**Please note: Reverse hitting edge damage - If you hit the ball with this area of the stick, you do so entirely at your own risk. While the FIH (International Hockey Federation) rules allow reverse edge hitting, please note that the warranties from stick manufacturers DO NOT cover this type of damage. We are unable to offer a replacement or refund for damage caused by hitting the ball with either edge of the hockey stick. 

 

Remittance Terms

All goods will be charged in GB Pounds (GBP). If your card is based on a different currency you card supplier will convert the transaction to you currency.