We do our best to make sure that every order is processed quickly and efficiently after you have placed it. There are times that this is not possible and we will then call you (so it is very important to leave us your telephone number) and then email you.
Deliveries tend to be quicker to a business address, especially for larger items. Do consider a business address to make sure your order is delivered on time.
We use a number of couriers, mainly:
- Royal Mail
Once we have processed your order and handed it over to the relevant courier we have no control on the delivery process or the weather!!
We ship out orders Monday to Friday, we do not ship on a Saturday and Sunday, orders placed on a weekend will go out on the first available business day (Monday unless it is a Bank Holiday)
We do not ship on UK Bank Holidays
We offer free shipping in the UK on all overs over the price of £75 (not including shipping charges). This can change from time to time with offers and restrictions, but any changes will be displayed on the front end of our website at again at check-out.
Please understand that we once we hand over your order to our couriers, we have no control on delivery times, weather delays and "acts of God" so we hope you understand that there are some issues out of our control.